FAQ, Shipping & Return Policies

FAQ and the answers to many of them all in one place.  
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Questions:
Are these pieces handmade?
Yes.  Each and every piece is custom made for you when you order it.  This is couture artisan jewelry designed and individually created by American artist Kat Berger.

Can I order a different size length or designs then what is shown?
Absolutely. I enjoy doing custom orders and generally they aren't any more expensive then what's available online. I don't keep large stock of styles online.  Everything is already custom made when you order it.  This makes changes and custom additions super easy for us to do.  I do keep lots of supplies in my studio and love doing custom work.  So please do ask to have a custom size or design made for you. It will only take an extra day.

What if I want another Color that I don't see on your website?
My woven jewelry can be made in an amazing variety of color combinations. I can make birth month colors, sport fans colors, flag colors and so much more. Adding special stones, Swarovski crystals and gemstones are all possibilities. I can also create a custom set of Necklace, Earrings, Bracelet and a ring. Please just ask me for something special. You can even send special antique beads from a family heirloom that I can incorporate into modern pieces.

How do I know what length choker necklace will fit me?
Take a tape measure or small ruler and measure the circumference of the middle of your neck. Don't squeeze your skin when doing this. Let the tape measure flow loosely on your skin. This is the smallest part of your neck. Mine is 12in. Then measure the circumference of the very base of your neck. From the top bone of the spine around to the front where the ribs begin. Take another measurement. Mine is 17in. With choker necklaces I always take the beginning and last inch off So now I know that I can wear a choker necklace high and tight on my neck at 13in. I can also drop the choker necklace down to my collar bones at a length of 16 inches. That is the range of choker necklaces I can wear. Any smaller than 13in and they won't clasp around my neck. Any larger and they still fit me but are no longer a choker necklace. Longer lengths are now considered bib necklaces.
When will my jewelry ship?
This piece of jewelry is custom made for you and will ship within 3-28 days. Please contact us if you need a rush order. We can usually accommodate you. Generally we ship USPS Priority Mail. USPS Priority mail takes 1-3 days. So depending on how far away you are from us your jewelry will arrive to you between 7-30 days total depending on weekends, holidays etc. Please just ask if you need this faster or want to confirm the arrival day. We are always happy to help. Sometimes regular shipping will get to you quickly and sometimes we will recommend you paying for Express shipping. We'll make sure you get your gift when you need it without paying for more then your have to.
I've got other questions?: How long does it take you to respond?
Please ask us questions. We are happy to talk to you about the materials, artistic process, doing custom work or any other question you may have. Designing and creating jewelry and selling them is our full time job. We take your satisfaction very seriously. We check our page daily but please also remember that we are a small two person operation. Most of the time we'll respond to your questions 24 hours although occasionally it will take up to 96 hours because of holidays and weekends.
How will my jewelry be wrapped for shipping?
All jewelry elegantly wrapped with a card describing it's inception and creation. The jewelry will be pinned into place so that it's presentation will be at it's best right when you or your loved one receives it. The box itself is wrapped and protected for shipping.


What are the shipping costs?
All Coral & Vine Co. Jewelry are shipped regular USPS Priority mail free of charge.  This does include tracking information.  You can choose to ship with a different method including express shipping at your cost.

My item arrived damaged. What do I do?
If your package/item arrives damaged do not throw away any packaging.  Damaged items are fully refunded and we will pay for return shipping.  Please contact us within 24 hours of receiving your package.  We will need a photo of the item/s and all packaging emailed to us.

What is your regular return policy?
We believe you will love your new jewelry however in the event you don't we accept returns and give a 100% refund on all sales. Please contact us within 7 days and return jewelry within 21 days of you receiving it. You are responsible for return shipping.  We highly recommend you insure the package for shipping.  If you had chosen this jewelry for a special event the package must be shipped before the event date.

Contact & Shipping Information:
Coral & Vine Co
3867 West Market St.
#297
Akron, OH 44333
info@CoralandVineco.com
917-445-4544

Payment Information:

Payments:
I accept all credit/debit cards, money orders, checks, wire transfers and bitcoin. Please understand that no artwork production will begin until payments are received and cleared. I must have a completed payment before artwork is sent. Contact me directly with any questions.
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Delivery:
All jewelry is made to order and delivered to you with my full love and guarantee.  Artisan necklaces will last a lifetime and should be part of your family's heritage and generational collection.
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Charity:
Nefertiti's Jewelry donates to local and national charities in art development, animal rescue and nature conservation.
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